Refund policy

Exchange & Return Policy

If you are not satisfied with your purchase, please get in touch with us by phone on 0413 333 122 or email info@mylaminationaustralia.com.au, and we would be happy to assist you.

Please notify us within seven business days after receiving your order.

Returns for change of mind must be sent back within 7 days of receiving the package at the customer’s cost. Once received, we will issue a refund or exchange. Shipping charges are not refundable.

If an exchange is required due to our warehouse sending the wrong item or items, please contact us. We will provide a free return label and ship the correct order again at no cost.

My Lamination Australia cannot accept returns or exchanges on any opened packaging due to health regulations.

Returns Due to Customer Error: If a shipment is returned due to entering an incorrect address, missing a building or suite number, or not collecting the package promptly, shipping fees will apply. This also includes mistakes in ordering the wrong product or products.

Most orders are processed and shipped within 24 hours of purchase, depending on product availability and order volumes. However, orders can take 1 to 2 business days to process, depending on the volume of orders received. Any orders placed on weekends or public holidays will be processed and shipped the next business day.